What is Forever 21 Return Policy

Forever 21’s Return Policy

Forever 21 is a global fast fashion retailer of apparel, accessories, beauty products, and home decor. It’s important to understand the “Forever 21” return policy, especially as a store transitions to a new owner and the inevitable policy changes, let’s take a look at the Forever 21 return policy。

What Is Forever 21 Refund Policy?

Your refund or return depends on how you purchased it. You can purchase Forever 21 products in two ways:

  • in the store
  • online

Your purchase must remain in its original condition and not be worn, washed, or damaged in any way, or you will not receive a refund.

Under no circumstances can you return products such as final sale items, customs clearance items, cosmetics, underwear, swimming, food, and jewelry, unless required by law.

What Is Forever 21 Refund Policy?

Another thing in-store shopping and online shopping have in common is that purchases made through Amazon Pay, PayPal and Afterpay are only available for exchange or store credit.

Forever 21 Refund Policy for In-Store Purchases

When you purchase an item in a Forever 21 store, you can request a refund for a period of 30 days. If you return it within this time period, you will receive a full refund. The amount will be credited to your original purchase form. You can also choose to swap. Refunds and exchanges are only available in the country where you purchased the item and against the original receipt.

Forever 21 Refund Policy for Online Purchases

Products you purchase online through the Forever 21 website are eligible for a refund, return, exchange or store credit for 60 days from the date of shipment. In your package, you will receive a packing slip that includes the due date to request a refund. You can return the product by mail or at one of these stores.

Online exclusives that are not Forever 21 products cannot be returned to their store.

As for international online purchases made through Global-e, returns are not accepted at international retail stores. Global-e is an international e-commerce platform that allows payments in many different currencies.

How Many Return Days Does Forever 21 Give Me?

30 days.

They give you 30 days from the “ship date” or 30 days from the date of purchase from your physical store to make a return.

Additionally, in-store purchases can be returned to any Forever 21 store as long as they are in the country where they were originally purchased.

Things To Know About Forever 21’s Return Policy

Forever 21’s Return Policy
  • 1. You Have 30 Days To Return All Purchases

All items, whether you bought them online or in-store, can be returned within 30 days of purchase. When you return the item within the 30-day period, you can get a full refund of the original form of payment. This means that if you pay in cash, you can get a full cash refund. It works with debit cards, gift cards, and all other payment methods. Or, if you choose, you’re still eligible to exchange unwanted items for another Forever 21 item, if you choose to do so. This means you can get all the urges your heart desires at the retailer, and if you regret any of them, you can still get your money back later. Victory, if you ask us.

  • 2. Merchandise Must Be Brand New

As long as the item hasn’t been worn, washed, or altered in any way, you should be able to get your money back. Of course, with this in mind, you can also provide proof of purchase via a receipt. This step is crucial to avoid any last-minute setbacks on the register. Let me say it again for the rest – always keep your receipts. You never know when you will need them. Also, make sure you never remove the tag from your project until you’re absolutely sure you want to keep it. There’s nothing worse than tearing off a label and realizing you don’t want to keep a shirt.

  • 3. Returns And Exchanges Are Only Possible Within The Same Country

A potential hurdle is that all purchases must be returned to the store in the country of origin where you purchased them. This means that if you go on a shopping spree in Europe until “Forever 21,” you won’t be able to return those items in the US — if you do. We’re not going to judge her here.

  • 4. Certain Merchandise Is Never Acceptable For Returns, Ever

Certain items, such as sale items, customs clearance items, cosmetics, underwear, swimwear, food, and jewelry, may be exempt from this return policy. This is because these items are final sales. Final sale items imply that they cannot be returned or exchanged in any form under any circumstances. That’s understandable because honestly, no one wants a pair of underwear or body jewelry that’s been opened and put back on a store shelf.

Items That Cannot Be Returned?

  • Underwear: Stick with it, be sure to wear the right size.
  • Underwear: Make sure it fits, as you can’t return underwear either.
  • Earrings: Once you’ve put them in a bag (or wear them over your ears) and out the door, they’re the last of the specials.
  • Body Piercing: This one kind of makes sense.
  • Gift Cards/Electronic Gift Cards: These are final sales to prevent gift card fraud.

How Long Does It Take Forever 21 To Refund Money?

Forever 21 will refund the original payment method, funds will appear in your bank account within two to three weeks from the date of the refund, and a credit card will appear on your statement after one to two billing cycles. When it comes to international orders, refunds take 4-6 weeks and the money appears on your bill within 2-3 billing cycles.

Also Read: Who Owns Forever 21?


It’s important to understand the Forever 21 return policy, especially as stores transition to new owners and the inevitable policy changes.

Tina Jones

Tina Jones

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