What is Shein Return Policy? Updated Guide 2023

What is Shein Return Policy

Buying unsatisfied items and looking for what is Shein return policy? If so, you’ve found the right place.

Items from SheIn may be returned within 35 days of the original purchase date.

Every order comes with a free initial return. Make sure to return all your items at once because additional returns within the same order will result in a $7.99 shipping charge.

In our simple-to-follow guide, we’ll show you exactly how to return an item for a refund or exchange.

What is Shein Return Policy?

So what is Shein’s return policy? Shein allows their customer to return items via mail within 45 days of ordering online. They offer free returns on your first order but will not cover the cost of shipping or any additional insurance.

What is Shein Return Policy

You have 45 days to submit a return request if you are not wholly satisfied with the Shein product you bought. The item you wish to return must be unused, unwashed, undamaged, and complete with all of its original tags.

Remember that the business will use the date on the returned packaging to determine whether you have complied with the 45-day requirement if you believe it might be unfair.

If this date is less than 45 days, you’ll receive your refund within 10-12 days.

Read More: How Long Does It Take for Shein to Deliver?

How to Return Shein Items?

Shein provides two ways for customers to return items: a self-help return method or direct contact with customer care.

To start the return process by self-help, you do not need an order number. However, you’ll need your order number if you decide to return the goods through customer service.

See this page for information on contacting Shein’s customer service for customer support.

Here is a self-help Shein return manual that you can use to finish a return.

Step 1: Sign in to Your Shein Account

You must sign into your Shein account before you can start your return.

Step 2: Click the “Return Item” Button

does shein offer free returns

Navigate to “My orders” and click the “Return Item” button.

Step 3: Select a Returnable Item

Select the item you want to return. Mention why you want to return and click on the “Submit” button.

Step 4: Package Up the Item

Get the returnable item’s original packaging out and begin packing it.

Step 5: Attach the Return Label to the Return Package

You should receive a specific free return label from the “Return and Refund” section, print it out, and attach it to the return package.

Step 6: Select the Mailing Method

Your package can be sent in two different ways. Using the pickup service or sending it yourself are both options.

The logistics company will get in touch with you to pick up the doorstep if you choose the pickup option. If you decide to send it yourself, deliver the sealed package to the local courier service and have it sent to the Shein center’s return address.

Step 7: Wait for Your Refund

After receiving your package, Shein typically completes refund requests within 7 business days. When they receive the package being returned, they immediately update the return status and issue a refund.

If you’re returning an item, shipping will be at your expense. Shein will deduct $7.99 from your refund in accordance with its return policy.

Does Shein Have Free Returns?

what is shein's return policy

Shein doesn’t charge a restocking fee, and the company promotes free returns on its website. There is a catch, though. Depending on how often you’ve previously returned items, your return might not be free. Here’s how it works:

  • Your first return — If you use the shipping label provided by SHEIN, you can return your order for free the first time you ask for a refund on Shein.
  • All subsequent returns — Unless the business is running a flash sale or other promotion that ensures free returns on all orders, you will be charged a $7.99 shipping fee the second and every subsequent time you return an item.

What Items Will SHEIN Not Accept for Returns?

Shein will not accept the following items for return:

  • Worn items
  • Washed items
  • Damaged items
  • Items without intact and attached original tags and hygiene stickers
  • Bodysuits
  • Lingerie
  • Underwear
  • Jewelry
  • Accessories
  • Cosmetics
  • Pet products
  • Free gifts or promotional items

How to Track the Status of Your Shein Return?

You can track returns on Shein the same way you track order deliveries. Follow these steps:

  1. Log in to your account.
  2. Click “My Orders.”
  3. Locate the order you sent back.
  4. Click “View Details.”

On the “View Details” page, you’ll find information relating to the status of your return.

Check How to Track Shein Order for more inforamtion.

Shein Exchange Policy

If your item doesn’t fit as expected, you can choose to exchange it for a different size. You can use your Shein account to ask for an exchange within 45 days of the purchase.

You’ll be offered an exchange if the item you’ve asked for is in stock. You can request a refund if you don’t like it.

Read More:

Shein Refund Policy

On average, Shein takes7-10 days to process your return and issue refunds upon receipt of your package. The amount of the refund will either be credited to your Shein wallet or the original method of payment.

Note: There is no refund for the original shipping charge or the insurance. You’ll have to wait one week to make a return request if you shop on Black Friday.

Final Words: What is Shein Return Policy

SHEIN is a well-known online retailer where you can get fantastic deals on high-quality clothing.

If you need to return an item and it is not on the The procedure is straightforward and includes a list of SHEIN’s return policy exclusions. Follow the instructions above to get your refund if you have a SHEIN item you’d like to return.

I hope our guide to the Shein return policy helped you in some way.

For more return policy of different fast fashion brands, keep reading:

FAQs

Can I Return Items on Sale?

If the terms of the return policy are met, you may return any items that are on sale. You cannot return an item that was marked as non-refundable at the time of purchase.

Does Shein Have Free Returns?

Yes, you may return as many items from your initial order as are covered by the first return is free provision. But subsequent returns won’t be free.

How to Get a Refund on Shein Without Returning?

SHIEN’s return processing system will choose a customer at random if they are eligible for a refund without returning the item.

How Does Shein Returns Work?

Any order comes with a free first Shein. You must send your first return back using the provided shipping label in order to receive a refund.

Can You Return Swimsuits on Shein?

Only items that are unused, unwashed, undamaged, and that still have their original tags and hygiene stickers (if applicable) attached are eligible for returns.

Ada Parker

Ada Parker

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