Nasty Gal is a US-based online fashion retailer that specializes in clothing for women. Like most brands that operate globally, the Nasty Gal return policy is designed to cover issues related to U.S. and international returns. Their product range includes apparel, footwear, underwear, beauty, and body accessories, all subject to individual return policies!
Let’s start with their basic return policy and the requirements of Nasty Gal Return Policy.
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What is Nasty Gal Return Policy?
We will provide you with a comfortable return window within 28 days of receipt of dispatch mail. For a successful return, you must return your purchase intact, either unworn or unwashed. You should also put labels on items. In the case of items with hygiene concerns, they must be sealed upon return.
Nasty Gal Return Policy Covid
The Nasty Gal return policy appears to have remained the same throughout the pandemic. To ensure that their couriers and delivery partners arrive on time, the retailers are making every effort. Should your return package be delayed, the extra-long Christmas policy will give you a little breathing room.
Can All Nasty Gal Products Be Returned Within 28 Days of Delivery?
We have strict guidelines on what can and cannot be returned within their product range. Your purchase may fall under the 28-day return window, but you still need to check that the item is eligible for return.
Does Nasty Gal Have Free Returns?
Remember that Nasty Gal returns are not free. You may find the postage price while processing your return. You can also pay for postage at your local post office.
How Can I Return My Nasty Gal Purchase?
Since Nasty Gal has stopped sending delivery notes, you will need to visit the website to initiate the online return process. If your purchase ticked all the correct return boxes, please use the following steps to submit an official return request:
- Visit the returns portal on the Nasty Gal website
- Provide the order number and your contact details
- Waiting for the return label to be generated
- Pay returns on the portal itself
- Print return labels
After processing your return request, you will need to follow these packaging instructions:
- Seal returns in opaque waterproof packaging
- Ship the item and provide proof of postage
- If you have multiple return items, please ship them separately
- Continue to track the item until you receive an “Item Received” confirmation email
Nasty Gal Refund Policy
After your item arrives at their factory, they will issue a refund to the payment method you used to place your order. Shipping is non-refundable on any Nasty Gal return unless you live in a country within the European Economic Area where you return the entire order and cancel the contract within 14 days. Depending on your bank, it may take 21 days for the refund to arrive, including 14 days to arrive at the warehouse and be inspected, and 7 days to appear in your account. You will also receive a confirmation letter once they start refunding. If you haven’t received a refund or any updates after waiting more than 21 days, please feel free to contact them.
When Can I Expect To See My Refund?
Nasty Gal will only process your refund after receiving the item in good condition and in compliance with the return policy. The refund credit period may vary from 7 days to 14 days, depending on the payment method used and the single bank policy.
If your bank account does not reflect the refund after 14 days, you must contact customer service. You can do this by clicking on the Contact Us tab on the Nasty Gal website.
If you made the original purchase using a gift certificate or store credit card, those gift certificates or store credit cards will be credited back to your user account.
Nasty Gal Exchange Policy
Unfortunately, Nasty Gal doesn’t offer the facility of exchange. In case you want a different size, color, or style, you’ll have to return your item first and order again.
My package didn’t contain an invoice. Can I still return it?
Invoices on paper are no longer sent by Nasty Gal. Everything you need to return a package is on the return label.
Can I return something even though it’s not within the return policy?
We move quickly, and given how frequently we sell products, it is likely that we won’t be able to resell your items if you wait more than 28 days. As a result, we are unable to accept returns after 28 days.
Can I return multiple orders in the same package?
Please separate your orders if you need to return more than one item; if you return multiple orders together, your refund might take longer to process. Ready to go back now?
Do you reimburse shipping costs?
In any EEA country, we will pay your shipping costs if you return all of the items from your order and end your relationship with us within 14 days. Your contract is revocable. The cost of delivery applies if you decide to keep one of the items. For the nations listed outside of the EEA, we do not cover shipping costs.
What to do if my bank statements don’t show the refund anywhere?
Refunds can appear in a few different places and are tricky:
1. The majority of the time, it appears the same day we confirm your refund (or up to 7 days later, depending on your bank’s processing times).
2. Try looking back to the day you bought the products if it isn’t there. Some banks now show the return credit against the original debit date (or up to 7 days after this depending on your bank’s processing period).
Please email us using the Contact Us form if you’re still having trouble seeing it.
Have my returned items arrived?
A typical refund may take up to 28 days, including the 21 days it takes you to send the item back, the 21 days it takes us to process it, and the additional 7 days it may take for the money to reach your bank account.
As soon as we’ve finished our end of the transaction, you’ll receive an email confirming the refund has been sent to the payment method you used to complete it.
Please get in touch with us via the “Contact Us” option on this page if you’ve waited more than 28 days and haven’t received an email.
Nasty Gal’s return policy facilitates easy online returns within 28 days. All you need to do is keep the item unwashed, keep it in its original condition, and put all labels and seals (if any) in place.
You must mail the item back to their factory by paying return shipping. Keep in mind that fashion masks, makeup, and pierced jewelry are unlikely to lead to nasty returns for hygienic reasons.
There is no exchange, you can only return your item for a full refund. You can also read the return policy of Boohoo, the parent company of Nasty Gal.
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